Frequently Asked Questions (FAQ)

How do I book a bin?
You can book a bin by calling us on 6228 1311!

How do I know what size I will need?
By looking at the images and dimensions of the bins on the Bins and Prices page, you should be able to figure out what size suits your needs.

How much notice do you need for delivery or pickup?
We can generally provide same day service, but 24 hours notice would be appreciated.

How do I pay?
You can pay over the phone with your credit card, or COD (Cash on Delivery). COD also includes cheques.

Are there extra charges?
Possible extra charges include overfilling your bin, $30 per cubic metre surcharge for soil and concrete, $10 per tyre, and if you want your bin longer than one week.

Can I specify a delivery or pick up time?
Yes you can, and we will do our best to make sure that it happens on time.

What is considered acceptable waste?
All waste is acceptable bar paint and asbestos.

How full can I fill the bin?
You can fill the bin to the rim ONLY. Going above the rim will incur extra charges.

What happens if I overload the bin? 
If you overload your bin, you are likely to be charged extra. For example, if you paid for a two cubic metre skip bin, that does not mean you can fill it with three cubic metres worth of rubbish.

How long can I hire the bin for?
You can hire the bin for a long as you want, provided you are willing to pay the extra charge per week.

If I want the bin longer, are there additional charges?
If you require your bin longer than one week, there is a charge of $10 per cubic metre per week. For example, a 6m skip bin would cost $60 per extra week of hire.

What if I'm not finished with the bin by the pick up date?
If you haven't finished with your bin, you will need to call and tell us, preferably before the pick up date so our driver isn’t on his way to pick up your bin before you call.

Can I set up an account?
Please call on 6228 1311 to discuss this matter with our staff.

What is a cubic metre?
A cubic metre is the area inside a box with all one metre sides.

If I change or cancel my booking is there any charges?
24 hours’ notice is required.

Can I put a mixed load in the bin?
Yes, you can put anything you want in any mixture in the bins, as long as it doesn't contain paint or asbestos.

What if I finish filling the bin earlier than the organised pick up date?
 
Then you can give us a call and we will pick your bin up as soon as possible.